Refundid

Return Process

To return an item, please select a return option below:

Return for an instant refund with

Enter details below to get started

How to use Refundid

  • Enter your details

    Enter your details into the form below and fill out the Refundid form

  • Receive your refund

    Once completed, receive your full refund instantly

  • Ship your return back

    Ship your return back to the retailer using the provided return slip or an alternative method

Return for an exchange, store credit or normal refund

To start a return, email customer service at hello@moncq.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and All the labels and cards that came in the original packaging, then mail your return to the following address:

Moncq
Attn: Returns
RMA #
10/24 Harry Chan Ave
NT, Northern Territory 0800
Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.